General website terms and conditions
Wanaka Trading Pvt Ltd (trading as “Imire Volunteer Programme”; hereafter referred to as “Imire Volunteer Programme” or “we”) licences the user to view, download and print content found on www.imirevolunteers.org (“the website”) and any other tools or applications (online services) offered by the website, provided such content is used for private, personal and/or non-commercial purposes only.
The use of the website is subject to the following Terms and Conditions of Use, which may be modified at any time without prior notice to you.
By using the website, you the user, signify your agreement to these Terms and Conditions of Use.
We may also, from time to time, offer services that are governed by other terms and conditions of use. In such cases the applicable terms and condition of use shall be provided.

Privacy
We respect the privacy of all visitors to the website and users may accordingly use the website without providing any personal information. In order to compile statistical records and assess and improve the website we collect information on the number of visits to the site, pages viewed, etc.
Imire Volunteer Programme shall take all reasonable steps to protect the personal information provided to us by users in order to communicate requested information however we cannot guarantee the security of such information.

Content
Imire Volunteer Programme endeavors to ensure that all information contained on the website is true and correct and users are encouraged to report any inaccurate, incorrect and/or incomplete information found on the website to Imire Volunteer Programme, who shall correct and/or remove such content or part thereof provided such content is found to be inaccurate, incorrect and/or incomplete.
Prior written consent from Imire Volunteer Programme is expressly required for the reproduction, duplication, copying or any other use whatsoever of any content found on the website (logo’s, photographs, data, video’s etc).
You acknowledge that Imire Volunteer Programme reserves the right to modify or otherwise amend or discontinue any content or service found on the website at any time without prior notice.

Third party websites
The website may provide links to other websites or webpage’s not controlled by Imire Volunteer Programme and as such we cannot be held responsible for the content, services and/or accuracy and/or availability found on such external sites.

General Booking Terms and Conditions
By agreeing to these terms and conditions, you (the customer) are forming a contract with Imire Volunteer Programme; company name: Wanaka Trading t/a Imire Volunteer Programme, registered office 50 Edinburgh Road, Vainona, Harare, Zimbabwe; hereafter referred to as “Imire Volunteer Programme” or “we”.

Please take the time to read the terms and conditions carefully.

When you making a booking with Amanzi Travel you are confirming that you have the authority to do so and fully accept the terms and conditions below. For clients aged below 18, we require that your legal guardian or parent makes the booking on your behalf.
All the information supplied by Imire Volunteer Programme on its website, in publication or in any communication, is believed to be correct and is given in good faith but without any responsibility on the part of Imire Volunteer Programme. We cannot accept any liability for changes that occur, or errors that become apparent, after the production and distribution of these materials. Every effort is made to ensure our information is always accurate. However, due to the nature of the projects and travel in Zimbabwe, the programme may change at short notice. Where this is the case we will make every effort to communicate significant changes to you prior to your departure, provided we are notified of changes in time to do so. Prices, programme details and offers are subject to change or withdrawal without notice and our programme is subject to availability.
We reserve the right to refuse any application which we consider unacceptable for any reason.
Please check the details of your invoice and confirmation carefully as it may not be possible to make changes later.

Provisional Bookings
5. Provisional bookings will be held for 14 days and will automatically be released where no written or
telephone confirmation or cancellation is received. Provisional bookings made within 14 days of the visit will be held for 48 hours and will be automatically released if no written or telephone confirmation or cancellation is received.

Payment
6. A minimum 50% deposit its required to secure your booking, with final payment due 14 days before the
start date of the programme. Only once we have received the deposit in our account will your booking be confirmed.
7. Please note that all bank transfer charges are the responsibility of you. Please make sure the correct amount will arrive in our bank account or you will be liable for the difference.

Cancellations: by you (the customer)
You may cancel your arrangements at any time. To do this you must advise us in writing via email volunteering@imire.org.
Once your deposit is received into our account, our cancellation policy is as follows:
30+ days prior to departure – full refund (volunteers are responsible for bank transfer charges if applicable)
15-30 days prior to departure – full refund less 50% of the programme fee (your deposit). This money may be transferred to a later booking
0-14 days prior to departure – no refund. This money may be transferred to a later booking
We highly recommend that you take out full insurance at the time of booking which should then, in most cases dependent on your insurance policy, include cover against loss of deposit or cancellation fees.
Once on the programme, in the event you decide to end your stay before it is due to end, there will be no refunds.

Cancellations/Change of your booking: by Imire Volunteer Programme
The nature of the programme offered by Imire Volunteer Programme is one which allows some alternatives and a degree of flexibility. The outlined itineraries given for each programme must be taken as an indication of what you may accomplish, not a contractual obligation on our part. We reserve the right to make alterations to a trip without notice, including the itinerary, excursions, activities, accommodation and amenities. Changes in itinerary may be caused by local political conditions, mechanical breakdown, road conditions, weather and other unforseeable circumstances. It is a condition of joining our programme that you accept this flexibility and acknowledge that delays and alterations and their results, are possible.
We will endeavour to let you know as soon as we can if, through no fault of our own, we are forced to significantly alter your programme or itinerary. You have the right to accept or decline any alternatives offer. Under these circumstances, refunds will not be made and travel costs are your responsibility. We cannot accept liability for programme changes or cancellations as a result of Force Majeure e.g. war or threat thereof, terrorism, fire, sickness, bad weather, acts of government, acts of God (see below).

Force Majeure
Imire Volunteer Programme will not accept liability, or pay any compensation where the performance or prompt performance of it’s contractual obligations is prevented, or affected, or you otherwise suffer any loss, or damage, due to circumstances that come under the definition of 'Force Majeure'. In these booking conditions 'Force Majeure' means any event that we could not foresee, or avoid, even with all due care. Such events include, but are not limited to war, the threat of war, insurrection, riots, strikes, civil action, decisions by governments or governing authorities, natural disaster, bad weather, technical or maintenance problems with the transport, criminal and terrorist acts or similar circumstances beyond our control.

Problems or Complaints
There will be a programme co-ordinator at your programme. Full contact details for the co-ordinator will be given to you prior to departure. They are responsible for your orientation and for any support you may need regarding local advice, emergency issues and to resolve any issues you may have regarding your placement.
If you feel that you have reason for complaint during your programme it is your responsibility to ensure, at the earliest possible opportunity, that any perceived failure in the performance, or improper performance, of the contract, whether by the company, or its suppliers, is communicated to the programme co-ordinator as soon as possible so that the concerns can be addressed. You must communicate any complaint to the programme co-ordinator or manager at the earliest possible opportunity and whilst you are still on the programme. Failure to do so will affect our ability to investigate the complaint and your rights under the contract. Until we know about a problem or complaint, we cannot begin to resolve it. If your complaint or problem is not resolved to your satisfaction you must write to us within 28 days of the programme completion date. If this procedure is not followed the complaint will not be considered.

Our Liability
We will only pay compensation if, after departure, your programme is not provided as described in your programme information, due to the fault of our employees, agents or suppliers, and if this has significantly affected your experience and your enjoyment of it. Subject to the bullet points below, we will accept liability in accordance with package travel regulations.

Nothing in these conditions is intended to exclude, or limit, our liability to you if death or personal injury is caused by our negligence, or that of our employees (providing they were at the time acting within the course of their employment). Please note however that we will not be liable for any injury, illness or death or consequent losses suffered by you or any member of your party where such injury, illness or death was not caused by lack of reasonable care/skill on our part, or that of our suppliers in performing our obligations under the contract.
We will not be responsible for any claim arising as a result of any, or all, of the following;-
1) the fault of the person(s) affected or any member(s) of their party; or
2) the fault of a third party not connected with the provision of your programme which we could not have predicted, or prevented; or
3) the fault of anyone who is not carrying out work for us (generally or in particular) at the time; or
4) an event or circumstance that we or the supplier(s) of the service in question could not have predicted or prevented. This may include (but is not limited to) an occurrence of Force Majeure, as described in these booking conditions.
In respect of travel by sea, rail and air, and the provision of accommodation, our liability will be governed by and limited in accordance with the relevant international conventions. The provisions of these conventions and any other convention in force at the time of your trip are incorporated into these booking conditions and form part of your contract.
In respect of claims for death and personal injury we will not be liable for any loss of profit, or loss of business, or any form of consequential loss or damage, whether or not arising as a result of physical damage to property and regardless of the actual cause of such loss or damage
The services and facilities included in your programme will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply, or, if there are no applicable local regulations, if they are reasonable when compared to the local standards and customs.
We make every effort to protect the welfare and safety of volunteers working on our programme. However, recognizing that participation is voluntary and that there are certain inherent risks, which the participant must assume, the participant understands that neither Imire Volunteer Programme, nor its partner organisations, assumes any responsibility for damage to or loss of property, personal illness or injury, nor death while a volunteer is participating in their project for its duration.

Supplier Conditions of Carriage
Locally arranged transport is used at times during the programme. You also agree to abide by the terms and conditions of all such carriers related to the trip.
Where public transport is used we cannot be held responsible for its standards, or liable for any damages, loss, or injury, incurred during its use.

Marketing Materials
Any likeness, or image of you, secured, or taken, on any of our programmes, may be used by Imire Volunteer Programme without charge in all media for bona fide promotional, or marketing purposes, such as in brochures, slides, video shows and the internet. By participating in our programmes you are agreeing to waive any rights to these images, or comments made, and agree that they may be used by Imire Volunteer Programme in future promotions.
Any images supplied by you to Imire Volunteer Programme as part of project feedback, project reviews or as part of an entry to any of Imire Volunteer Programme’s competitions may also be used by Imire Volunteer Programme without charge in all media for bona fide promotional, or marketing purposes, such as in brochures, slides, video shows and the internet.

Data Protection
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as your name and address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as hotels or transport companies and so on. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or as required by law. We will not, however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. In making a booking, you consent to this information being passed on to the relevant persons.

Passport and Visa Requirements
It is your responsibility to be in possession of a valid passport with sufficient period of validity and number of blank pages and any necessary visas, or health documents, as required, for the entire duration of your programme, and to ensure that you meet the entry requirements of the country. Requirements may change and you must check the up to date position in good time prior to departure. We cannot accept liability, or consider refunds if you cannot travel, because of incomplete, or incorrect documentation.
In most cases you will need a visa to enter the country. It is your responsibility to organise any visas necessary for the trip. Many countries do not issue visas tailored to volunteering. As the activities you are involved in do not constitute work in most countries, and you are not in paid employment, but are a paying visitor, Imire Volunteer Programme recommends that you apply for a tourist visa where necessary. At the time of writing, none of our volunteers, to our knowledge, has encountered any problems with immigration authorities at port of entry on this point. If you break the conditions of your visa whilst you are on your programme, for example undertaking any work for which you are paid without an appropriate visa, and as a result you are asked to leave the country, you will not be entitled to any refund, or alternative placement.

Behaviour
A booking is accepted on the strict understanding that you undertake to comply with the laws, customs, foreign exchange, drug and all other regulations of any countries visited during the programme, as well as all hygiene, safety and security rules. In addition, many of our programmes have their own rules and behaviour guidelines, which are intended to ensure your safety and enjoyment of the programme. You will be advised of any specific programme rules either in your pre-departure information, or during your orientation. Do be aware that in the event that you are found violating such rules, or laws and regulations, or otherwise prejudicing the safety, or well being of a group, or progress of the programme, we may terminate your trip with us without any liability on our part.

Health and Travel Advice
Any information or advice provided by Imire Volunteer Programme on matters such as visas, medications, vaccinations, climate, clothing, baggage, special equipment, permits, specific itinerary details etc, is given in good faith to the best of our knowledge at the time, but without responsibility on the part of Imire Volunteer Programme as to individual requirements for specific trips. Sometimes the advice we follow from organisations such as the World Health Organisation may differ from the local practices (for example, malaria prophylaxis) and we ask you to be aware of this.
In the interests of health and safety, you must comply with the following requirements. If you fail to comply with any of the following, we cannot be held liable:
You must visit your GP, or reputable travel clinic, several months prior to departure in order to find out what vaccinations you may require and to ensure these are administered within plenty of time. The UK Department of Health recommends you attend two months prior to travel.
You must ensure you have all necessary medication/prescriptions.
It is your responsibility to obtain any advice on necessary equipment, which is in the provided pre-departure information pack, on our website or in any other communication.
It is your responsibility to check any country-related travel advice before embarking on your trip, specifically any advice issued by the British Foreign and Commonwealth Office: www.fco.gov.uk. Should a relevant security issue arise whilst you are away, we may contact you advising of any potential hazards. All advice will be based on the BFCO and other industry sources, no matter what your nationality.

Fitness and Special Requirements
Imire Volunteer Programme reserves the right at any time to require you to produce a Doctor's certificate of fitness to participate in the programme. If you are affected by any condition, medical or otherwise, that might affect your or other people's enjoyment of the programme, you must advise us of this at the time of booking. If we reasonably feel that we are unable to accommodate your needs, due to particular health requirements, we must reserve the right to decline your reservation, or if full details are not given at the time of booking, cancel when we become aware of these details and apply cancellation charges as described in the cancellations clause above. Ensuring fitness to participate in a programme is the customer’s responsibility and no refund will be made should any customer be unable to complete a placement for this reason.
In the case of the Equine Management and Conservation Programme you must undertake a riding assessment for us to ascertain your ability to participate in the Programme. Failure to meet the minimum standard will result in movement to the Rhino and Elephant Conservation Programme. If you decline this offer then no refunds or alternatives will be offered.
Special requests, such as dietary requirements and accommodation requests must be made at the time of booking. We will pass on your request to our appropriate partners, or service providers, but cannot guarantee that these will be accommodated.
Please be aware that accommodation, food and facilities with which you will be provided, will be of a local standard. You may be required to share a bathroom and/or bedroom and these may differ to the standard to which you are accustomed.

Insurance
It is a condition of booking that every customer must have travel insurance in force for the entire duration of the programme. You must ensure that the cover provided by your insurance provider is adequate and appropriate for your placements and personal needs and that it also covers the cost of repatriation, including air evacuation costs, should a situation arise that necessitates it. You must provide details of your insurance policy (policy number, insurer, dates of cover and emergency assistance telephone numbers) prior to your departure. It is your responsibility to ensure that you are adequately insured, as we will not check your policy. If you join the programme without adequate insurance you may not be allowed to continue on the programme with no right of refund. We accept no responsibility for the loss of, or damage to, personal property or valuables and therefore recommend that you take out insurance to cover the loss of baggage and valuables. Imire Volunteer Programme takes no responsibility for any loss, damage or expenses incurred if travelling uninsured or under-insured.

Flights and Transfers
It is your responsibility to arrange and pay for any flights, including any internal flights. We cannot be held responsible for any action, negligence, or event relating to the purchase, or operation of flight tickets, or flights. Furthermore, Imire Volunteer Programme will not be responsible for any costs, or refunds, due to changes, or delays in flights.
You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your trip. No credit or refunds will be given for lost, mislaid or destroyed travel documents.
You agree to advise us of flight arrival details and of any changes that may be made to your arrival details at the earliest possible opportunity. Should you arrive outside the agreed start date/time for your programme, or do not advise of your correct arrival details, you may have to cover transfer costs and any other costs arising.